My name is Chao Li, and I’m the Support Manager for The Verge. I answer all the support emails, monitor the Verge support twitter account, and I’m responsible for communicating and helping with site feature additions, changes, and fixes. When something breaks, I’m in the first line of defense — except this time, I was in the sky with no WiFi. It turned out that Chorus, Vox Media’s modern media stack, was acting up and it was taking an extra long time to publish articles. Writers and editors were freaking out, and we were scared of missing embargoes. This was not the way we wanted to start CES.
My coworker Chao wrote about our experience last month at CES. Check it out!